Privacy Policy

1. Introduction

At PTGAMING, we understand how important your personal information is, and we are fully committed to keeping it safe. This Privacy Policy explains how we collect, use, share, and protect your data. By using our platform, you agree to the practices described in this policy.

PTGAMING is an online betting and gaming platform serving players in the Philippines and other markets. We comply with international data protection regulations, including applicable local requirements, and we regularly refresh our security practices. To protect your information, we use bank-level encryption and up-to-date security technology.

2. What Information We Collect

PTGAMING gathers various types of information to run our services and manage your account. We only collect what is truly needed for those services. Any information you provide is stored on encrypted, secure servers.

• Details you provide during registration, such as your name, email, phone number, and address
• Identity verification documents like a government-issued ID, passport, or driver's license
• Payment and banking details, including account numbers and card details
• Transaction history and betting records
• Device and browser information, including IP address and cookies
• Communications with our customer support team

3. How We Use Your Information

PTGAMING only processes your personal data for lawful and necessary purposes. We will never use your information for anything else without your consent, and every handling of your data is guided by our Privacy Policy and the applicable laws.

• To create and manage your account
• To verify your identity and age
• To process deposits and withdrawals
• To let you place bets and pay out your winnings
• To provide customer support
• To prevent fraud and money laundering
• To improve our services and develop new features
• To send promotional offers and updates, only if you have agreed to receive them
• To ensure responsible gaming
• To comply with legal obligations

4. Information Sharing and Disclosure

PTGAMING does not sell your personal information to any third party. However, there are certain cases where we may share your information to provide our services or satisfy legal duties. In all such cases, we make certain that the third party also keeps your information confidential.

• Payment processors and banking partners (to handle transactions)
• Identity verification service providers
• Customer support tools and software providers
• Marketing and analytics partners (subject to your consent)
• Law enforcement agencies (when legally required)
• Regulatory authorities (to maintain our license)

5. Information Security

PTGAMING uses industry-best practices and technologies to secure your information. We know that keeping your data safe is our biggest responsibility, and we treat it with the utmost seriousness. Our security systems are updated and tested on a regular basis.

• 256-bit SSL encryption on all data transmissions
• Secure servers and database encryption
• Two-factor authentication (2FA) option
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Restricted staff access and strict access control
• Regular backups and a disaster recovery plan

6. Cookies and Tracking

PTGAMING uses cookies and similar tracking technologies to enhance your browsing experience and personalize our services. Cookies are small text files stored on your device that help remember your preferences.

• Essential cookies (needed for site functionality)
• Performance cookies (to monitor site performance)
• Functional cookies (to remember your preferences)
• Targeting cookies (to show relevant ads)

You can manage or disable cookies through your browser settings. However, disabling some cookies might prevent certain features of the site from working correctly.

7. Your Rights

As a PTGAMING user, you have several rights over your personal information. We respect these rights and are here to assist you in exercising them. If you wish to exercise any right, simply reach out to our customer support team.

• Access Right: See what personal data we hold about you.
• Rectification Right: Have incorrect details corrected.
• Deletion Right: Ask us to delete your information.
• Restriction Right: Request limits on how we process your data.
• Portability Right: Get your data in a portable format.
• Objection Right: Object to certain processing activities.
• Withdraw Consent: Change your mind and revoke permission at any time.

8. Data Retention

PTGAMING only keeps your personal information for as long as it serves a clear purpose. While your account remains active, we hold onto your details, and once you close your account, we continue storing what's needed to satisfy legal responsibilities.

• Active Account: Your complete records remain stored.
• Inactive Account: We keep your profile for up to three years.
• Closed Account: We retain what the law requires, typically five to seven years.
• Transaction Records: Held for seven years for tax and audit purposes.

9. Children's Privacy

PTGAMING does not knowingly collect personal data from anyone below 21 years old. Our platform is strictly for adults. If we discover that a minor has shared information with us, we will remove it right away.

10. Policy Updates

PTGAMING may update this privacy policy from time to time. If there are major revisions, we’ll let you know by email or through on-site notices. By continuing to use our services after an update, you’re agreeing to the revised policy.